Then, let's look at the lessons to be learned about providing customer service outside of your restaurant’s walls.The Delivery Experience That Went from Mediocre to TerribleDelivery services are essential for restaurants to have in this always-on, convenience-driven market. But it's very expensive to launch your own delivery service in-house.

That's why many restaurant owners turn to a third-party service like GrubHub to handle it on their behalf. That way, they can give customers the convenience they demand while also keeping costs down for the business.But there's the issue of liability in customer service to think about, too.